Questions & Answers
FAQ
Casa della Contessa – Art Guest House
Care meets Art
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Arrival, orientation and access
Where is Casa della Contessa located?
Casa della Contessa is located at Via XX Settembre 69, in the historic centre of Turin, one of the city’s most elegant and central streets, just a few minutes’ walk from major cultural attractions, museums and restaurants.
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Is the area central and well connected?
Yes. The property is located in the very centre of the city and is well served by public transport, taxis and mobility services. It is an ideal location for exploring Turin on foot.
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Is the building historic?
Yes. Casa della Contessa is housed in a historic Turin palazzo. This is an integral part of its character and charm.
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Do the rooms face the street or the inner courtyard?
Some rooms face Via XX Settembre (Suite, Contessa and Adele), while others overlook the inner courtyard (‘700 and Angelica). Guests may indicate a preference at the time of booking, subject to availability.
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How many rooms do you have and how many guests can they accommodate?
The Guest House has five rooms. Four rooms have a private bathroom with direct access from the room; the Adele room has a bathroom for exclusive use located in the corridor.
The total maximum capacity is 12 guests (2 + 4 + 3 + 2 + 1).
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Are rooms facing Via XX Settembre noisy?
Via XX Settembre is a lively central street with traffic and tram lines. Rooms facing the street may therefore be noisier, especially during daytime hours. Guests with light sleep are advised to request a courtyard-facing room.
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Are courtyard-facing rooms quiet?
Rooms overlooking the inner courtyard are generally quieter, particularly at night.
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Is the Guest House suitable for guests seeking absolute silence?
Casa della Contessa is ideal for guests who enjoy city-centre living and the atmosphere of historic buildings. If absolute silence is an essential requirement, we recommend mentioning this prior to booking so we can help assess the most suitable option.
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Parking and arrival by car
Where can I park?
As the Guest House is located in the historic centre, on-street parking is limited. We recommend nearby public car parks or garages, easily accessible from the property (GTT Santo Stefano, ACI Roma – San Carlo).
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Do you offer partnered or discounted parking?
At present, we do not have partnered parking facilities. However, we are happy to provide guidance on the most convenient and reliable parking options in the area (GTT Santo Stefano, ACI Roma – San Carlo).
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Can I stop in front of the building to unload luggage?
Traffic regulations do not allow stopping, even briefly. In exceptional cases of urgency or objective necessity, and if agreed in advance, brief access to the entrance hall may be possible.
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Is the entrance easy to find?
After entering the main door at Via XX Settembre 69, walk a few metres and you will find the lift on your left. The Art Guest House is located on the second floor.
After booking, you will receive clear, detailed instructions with step-by-step directions.
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Check-in and welcome
What time is check-in?
Check-in is available from 2:00 pm to 6:00 pm. All information is provided prior to arrival. Early check-in may be requested; alternatively, luggage storage solutions are available.
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Is check-in automatic?
Yes. Casa della Contessa uses a self check-in system that allows guests to arrive independently, without waiting. Telephone assistance is always available if needed.
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How does self check-in work?
Before arrival, guests receive a single, clear message containing all necessary instructions: access to the building, entry to the Guest House and room access.
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Do I need a smartphone for check-in?
Yes, a smartphone is required to receive instructions and access the property. We recommend ensuring your phone is fully charged upon arrival.
In case of any difficulty, please contact us at +39 349 6527284.
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Do I need an internet connection to enter?
An internet connection is useful upon arrival. In case of issues, telephone assistance is always available at +39 349 6527284.
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Is someone available to help in case of problems?
Yes. A support contact is always available for any needs during arrival and throughout the stay.
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Do you live on site?
No. Casa della Contessa does not have a reception or continuous on-site presence. The welcome experience is designed to be discreet, efficient and non-intrusive.
We can reach the property within a few minutes if necessary.
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Is it possible to be welcomed in person?
In some cases, upon request and subject to availability, a personal welcome can be arranged. In general, we are present on site every morning.
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Access to the Guest House and rooms
On which floor are the rooms located?
All rooms are located on the second floor of the building and can be reached by stairs or lift.
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Is there a lift?
Yes. The building is equipped with a lift.
Please wait for the arrival signal before opening the doors.
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How large is the lift?
The lift is small, as is typical of historic buildings, and is not suitable for wheelchairs.
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Can the rooms be locked?
Yes. Each room is private and can be securely locked.
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Can guests enter and exit freely at any time?
Yes. Once check-in is completed, access is fully independent, with no time restrictions.
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Is the building secure?
Yes. Access is restricted to guests, and security and access-control systems are in place.
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Comfort, rooms and services
Is heating adjustable in the room?
Yes. Each room is equipped with adjustable heating valves, in compliance with legal limits set at 20°C.
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Is air conditioning available?
Yes. All rooms are equipped with air conditioning with an inverter system.
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Are the rooms soundproofed?
The building is historic, and rooms are not soundproofed to modern hotel standards. Noise perception varies depending on exposure; courtyard-facing rooms are generally quieter.
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Can I request a quieter room?
Yes. Guests may request a courtyard-facing room at the time of booking, subject to availability.
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Are rooms cleaned daily?
Daily room tidying is automatic. For longer stays, service arrangements are agreed directly with the guest.
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How often are towels and bed linen changed?
Towels are changed every two nights, while bed linen is changed every three nights.
For short stays, such as weekend visits, service is aligned with hotel standards.
Additional changes are available upon request.
Guests wishing to adopt a more sustainable approach may simply leave towels on the racks to indicate they do not wish them to be changed.
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Is the Guest House suitable for guests with allergies?
We pay great attention to cleanliness. However, as the property is housed in a historic building, textile furnishings such as rugs and curtains are present. These are regularly treated, vacuumed and sanitised.
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Can rugs or other textiles be removed from the room?
No. It is not possible to remove rugs, curtains or other textile elements from the rooms. All textile furnishings are treated and sanitised according to professional cleaning procedures.
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Bathroom
Do all rooms have a private bathroom?
Four rooms have a private bathroom with direct access from the room. The Adele room has a bathroom for exclusive use located in the corridor.
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Are the showers spacious?
Shower sizes vary slightly but comply with hotel standards.
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Is hot water always available?
Yes. Hot water is guaranteed by 80-litre electric boilers installed in each bathroom.
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Are towels, bathrobes and a hairdryer provided?
Yes. Each room is equipped with towels, bathrobes and a hairdryer.
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What courtesy products are included?
Basic personal hygiene products are provided.
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Is there a safe in the room?
No. Rooms are not equipped with safes.
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Technology and entertainment
Is Wi-Fi free?
Yes. Wi-Fi is free of charge.
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Does Wi-Fi work in all rooms?
Yes. Wi-Fi covers all rooms. Signal quality may vary depending on the position within the historic building.
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Are TVs available in the rooms?
Yes. All rooms are equipped with a TV.
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What type of TV service is available?
At present, TVs provide access to digital terrestrial channels. We are working to integrate additional services.
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Are streaming services such as Netflix or Sky available?
At present, no subscriptions to streaming platforms are provided. We are working to integrate additional services.
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Are there sufficient electrical outlets and USB ports?
Rooms are equipped with adequate electrical outlets. USB ports are not available.
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Food, beverages and breakfast
Is breakfast provided?
No. Casa della Contessa is an Art Guest House and does not offer a breakfast service.
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Why is breakfast not provided?
We have chosen not to offer a standardised breakfast, favouring a more flexible approach to hospitality and allowing guests to explore the excellent historic cafés in the area.
Each room includes a courtesy corner for preparing hot beverages, and biscuits and fruit juices are provided.
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What is the “courtesy breakfast corner”?
Each room features a small courtesy corner where guests can prepare hot beverages independently. Biscuits and fruit juices are also available.
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Can I have coffee at the Guest House?
Yes. Each room includes a courtesy corner. A coffee machine is also available in the shared lounge.
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Is there a minibar in the room?
No. Rooms are not equipped with a minibar; however, a refrigerator is available in the shared lounge.
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Is there a shared kitchen?
No. The kitchen is not available for guest use.
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Art, identity and project
Why is Casa della Contessa an Art Guest House?
Casa della Contessa was born from the meeting of care and art. The spaces are conceived as a lived-in place, where art is part of the guest experience.
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Is it possible to visit the Guest House without staying overnight?
No. The spaces are reserved exclusively for guests of the Art Guest House.
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Check-out, luggage and departure
What time is check-out?
Check-out is by 10:30 am.
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Is late check-out possible?
Late check-out is available only upon request and subject to room availability.
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Can I leave my luggage before or after my stay?
Yes. Luggage storage is available upon request and must always be arranged in advance.
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Final note
Casa della Contessa is an Art Guest House located in a historic building in the centre of Turin.
Comfort, spaces and services reflect this identity: authentic, elegant and non-hotel.
Clear communication before arrival and throughout the stay is the best way to ensure a calm and pleasant experience.
Welcome. We will take care of you.